At a glance
- 24/7 emergency line: 1 877 724-2462
- Technicians based in Saint-Pie, Quebec, and in Hamilton, Ontario
- Dockside, at anchor or in dry dock
- Service report and recommendations after every call
- Service in English and French
The most common electrical emergencies on board
- Repeated tripping of a breaker or the main switchboard
- Pump or fan motor that will not restart
- Insulation fault or accidental ground
- Variable frequency drive in fault
- Lost signal or persistent alarm in a control system
- Burnt component or overheating in a panel
How an emergency call works
- Call. Reach the emergency line at 1 877 724-2462, day or night.
- Remote first diagnosis. We collect symptoms, alarms and the vessel position to prepare the job.
- Dispatch. A technician leaves Saint-Pie or Hamilton with the tools and likely parts.
- Onboard diagnosis and repair. We find the cause, repair it and put the system back in service.
- Report. You receive a clear service report and recommendations so the failure does not come back.
Across the St. Lawrence and the Great Lakes
With technicians in Quebec and Ontario, we reach vessels in ports along the St. Lawrence River, estuary and gulf as well as on the Great Lakes. See our service locations.
Lower the risk of the next failure
The best emergency is the one that never happens. After a call, we can schedule a preventive electrical survey with thermography and megger testing to find hot connections and weakening insulation before they cause a failure.
Frequently asked questions
Do you respond at night and on weekends?
Yes. The emergency line 1 877 724-2462 answers 24 hours a day, 7 days a week, including nights, weekends and holidays.
Where do you respond to emergencies?
Across the St. Lawrence River, estuary and gulf and the Great Lakes, from our technicians based in Saint-Pie, Quebec, and in Hamilton, Ontario.
What should I have ready before calling?
The vessel position, the alarms shown, the equipment affected and what happened just before the failure. This lets us bring the right tools and parts.
Will I receive a report after the job?
Yes. Every emergency call ends with a service report and recommendations to prevent the failure from happening again.
Updated : 2026-10-27